Description

This is a reminder that we will be performing a migration of the main database to Aurora in the US Shard on April 26, 2025, from 00:30 a.m. to 7:00 a.m. UTC. During this period, the database is scheduled to be in read-only mode from 00:30 a.m. to 4:30 a.m. UTC and the following actions will fail to complete: Any administrative tasks, including: - Creating/Deleting/Updating users - Configuration changes Any API Calls performing Create/Update/Delete operations - NOTE: Customers using custom API authentication should verify that authentication flows do not include REST API Create/Update/Delete calls. - The following OIDC calls are made against the Read-Only database and WILL continue to function: -- POST request with grant_type=refresh_token -- POST request with grant_type=password First logins by new users Logins to a OneLogin Desktop/Desktop Pro Tray app. - NOTE: Logins to the desktop and to the OneLogin Portal using OneLogin Desktop/OneLogin Desktop Pro will continue to work. Updates to user profiles including: - Adding/Removing authentication factors - Changing/Resetting passwords - Adding Personal apps We highly recommend that you do not perform the above actions during the maintenance window, as they may generate failures or errors. A retry after the database is out of read-only mode should resolve the issue. Please Note: Backend operations that involve database updates such as directory synchronization and application provisioning will be queued and processed after maintenance is completed.

Components

Admin Service, OneLogin Desktop Service, Portal

Locations

US Operating Region

Schedule

April 25, 2025 5:30PM - April 26, 2025 12:00AM PDT